Self-catering holiday apartment in the Isle of Whithorn

Terms and Conditions of Rental

Please read these Terms and Conditions carefully. When you book Number 7 Ninian’s Landing you are entering into a contract, the terms of which are set out in these conditions of rental. The contract is for a short-term holiday rental at Number 7 Ninian’s Landing, as specified on the booking form, between the client and the owners, David and Alison Smith (Galloway Self-Catering Holidays Ltd).

General

All terms are per week (Friday to Friday) unless otherwise specified. We can offer some flexibility during the quieter winter months. Your accommodation will be ready for occupation from 3pm on the day you start your holiday. Please ensure that you vacate the apartment by 11am on your day of departure. We will contact you prior to your day of arrival to arrange to hand over the keys to the apartment.

Booking your holiday

Provisional bookings are held for 5 days pending payment of the deposit. A binding contract will exist once your completed booking form and deposit are accepted by us. Only the people you have named on the booking form are entitled to stay in the accommodation and the total number in your party shall not exceed the advertised capacity. In order to comply with the requirements of our Insurers we reserve the right to refuse occupation on arrival should the members of your party not correspond to the details given to us by you on your booking form. In these circumstances we will return the payment you have made for your holiday less the initial deposit and security deposit you have made to cover our loss of earnings. The hirer will not sub let the premises or any part thereof. In order to comply with the requirements of our insurers we are unable to accept bookings from anyone less than 18 years of age. We do not cater for stag or hen parties.

A non-returnable initial deposit of £100 is payable with each booking. The balance of the cost of the holiday is due 8 weeks prior to the commencement of your stay together with a separate security deposit of £100. Under the conditions of booking a security deposit of £100 is required and we must receive this with or before your final payment. This is generally paid by cheque. The cheque will be held on file and we will destroy the cheque after your holiday unless there are any breakages, losses or any excessively heavy cleaning is required. Without receipt of the security deposit cheque, your reservation will not be complete. All cheques should be made payable to Galloway Self-Catering Holidays Ltd. The full cost of your Holiday is payable if the booking is made within 8 weeks of the commencement date of your Holiday.

Cancellation

The booking will be treated as cancelled if the balance of the cost of the holiday is not received by us by the date specified at the time of your booking (8 weeks before the commencement date of your holiday) or alternative payment terms have been agreed. If you wish to cancel your booking once you have paid your initial deposit please notify us immediately. In these circumstances your initial deposit is non-returnable and any contract is rendered void. If you cancel once you have paid the full cost of your holiday we are unable to return any monies to you. When you book your holiday with us we strongly advise you take out holiday insurance to cover any cancellations or losses. If the property becomes unavailable due to circumstances beyond our control we will refund any payments received and we have no further liability.

Security deposit

You must ensure that the property is left in a clean and tidy condition and that the property and its contents are respected at all times. If damage occurs (beyond fair wear and tear) or excessive cleaning is required then we reserve the right to deduct reasonable costs from the security deposit. For the comfort of our guests Number 7 Ninian’s Landing is strictly no smoking. If you do not respect this policy and there is any evidence of smoking in the property we have an arrangement with a local cleaning contractor, who we are able to employ at short notice to deep clean the property ready for our next non-smoking guests. The cost of this service will be deducted from your security deposit.

Services

Electricity, heating and water are included in the cost of your holiday. The apartment has a pre-set programme for the central heating and this will be set on a timer appropriate for the season to ensure your comfort. There is instant hot water at any time.

Unlimited wireless broadband is provided free of charge and details of how to connect to the internet will be made available on arrival.

Whilst every effort is made to maintain the broadband service there may be loss of service due to faults on the phone line. We cannot be held responsible for any loss of this service during your stay, though we will do our best to trace and rectify any faults as quickly as possible.

Linen

One hand towel and one bath towel per person will be included together with bed linen and kitchen linen.

Dogs

Dogs are welcome at our property – 1 large dog or 2 small dogs per booking. Details must be supplied when you book your holiday. See separate dog policy where applicable.

Right of Entry

We reserve the right to enter the premises at any time during your stay to inspect should we have reason to believe the property is being mistreated or for any repairs or emergencies.

Liability

We accept no responsibility or liability for damage or theft to or from any vehicles or damage or theft to or from any of your personal belongings left in the property or within its grounds. We accept no responsibility or liability for any damage or injury to any member of your party that may occur whilst you are in occupation of the property.

Dog Policy

Although we are Dog owners ourselves and Number 7 Ninian’s Landing is dog friendly, we do adopt a dog policy to protect our property and for the benefit and comfort of all guests who come to stay with us in the future.

A maximum of 1 large dog or 2 small dogs are allowed at the property at any one time. We reserve the right to refuse any booking that we feel is not appropriate. Full details, including name and breed of dog must be given on the booking form. On arrival at the holiday cottage should the dog(s) that you have brought with you not reflect the information on the booking form then we reserve the right to refuse occupation. In these circumstances the cost of your holiday will be refunded to you less your initial deposit and your good housekeeping deposit which will be kept by us to compensate for our loss of the booking. In consideration of our future guests dog owners are responsible for cleaning up and disposing of all dog refuse. For the consideration of our future guests we request that dogs are not allowed on furniture or in the bedroom at any time. Evidence of dogs on furniture or bedding will incur extra cleaning costs, which we will deduct from your security deposit. Please do not use the bath in the bathroom to clean your dog. Dogs should be treated with a flea and tick repellent prior to arrival. Please keep your dog under control and quiet when inside the property and do not leave your dog unattended inside or outside. The cost of rectifying any damage caused by your dog to the interior or the fixtures and fittings of our property will be deducted from your security deposit. We assume no responsibility for loss, illness or injury that may occur to your dog whilst you are staying at Number 7 Ninian’s Landing.